At REM Finance, we strive to deliver exceptional service to all our clients. If you are not satisfied with any aspect of our service, we encourage you to contact us so we can address your concerns promptly and fairly.
You can make a complaint using any of the following methods:
Email: Complaints@remfinance.co.nz
Phone: 027 452 6390
We will acknowledge your complaint within 24 hours of receipt. We aim to resolve all complaints within 5 working days. If more time is required, we will keep you updated on our progress.
In case we are unable to resolve the matter, we request you to contact Financial Services Complaints Limited (FSCL)—an independent, not-for-profit dispute resolution scheme approved by the Minister of Consumer Affairs. FSCL’s service is completely free and designed to help resolve complaints fairly:
You can contact FSCL
Website: www.fscl.org.nz
Email: complaints@fscl.org.nz
Phone: 0800 347 257
Write to: FSCL, PO Box 5967, Wellington 6011
We are committed to providing a fair and transparent complaints process, ensuring all concerns are addressed professionally and efficiently.